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Thank you!
Thank you for attending MAG Payments Conference 2024
The MAG Payments Conference brought together key stakeholders in the payments ecosystem and focused on the latest in payments technology. Thank you for joining us for a dynamic lineup of speakers, discussions on the latest payments industry topics, and robust engagement opportunities.
MAG conferences offer a unique experience, attracting payments professionals as well as those with organizational responsibilities that include payments and related matters.
- Merchant-Only sessions
- Small Group Discussions around initiatives that directly affect your interests within the payments sector.
- Timely educational sessions and networking opportunities in an intimate setting
ATTENDEE ROSTER
DOWNLOAD LISTTECH FORUM ATTENDEE ROSTER
DOWNLOAD LISTThe MAG Tech Forum is aligned with the MAG bi-annual conferences and designed specifically for payment IT professionals. Technologies in payments continue to evolve at a rapid pace. Technologies in payments are evolving rapidly, and the Tech Forum offers education and networking opportunities among merchant tech professionals and leading providers focused on innovative uses of these new relevant payments solutions.
The objectives of the Tech Forum event alongside our MAG conferences are to foster collaboration, provide tech-focused knowledge, and build relationships across merchants, their payments IT and business teams, and technology-focused sponsors. This collaboration and networking further support the MAG's Payments Technology goal of influencing the technologies used in the payments ecosystem to better align with the needs of the merchant community.
NETWORK
Connect with IT professionals at the Tech Forum and payments professionals at the MAG conference events representing
over 150 of the largest U.S. merchants which account for over $4.8 trillion in annual sales across physical and digital commerce.
DEVELOP
Create new business connections with Tech Forum and MAG merchant member attendees from every vertical
(eCommerce, Airlines, Department Stores, Mass Merchant, Grocery, Hospitality, Hotels Petroleum/Convenience Stores, Small Ticket/Restaurants).
DEEP DIVE
Presentations are available on current industry topics that your business peers across the retail community are grappling with in their companies. Join the strategic discussions and learn best practices for today’s rapidly changing payments environment.
LEARN
Access to industry experts who provide the latest insights and innovative uses of new payment technologies twice a year
through panel and keynote sessions, as well as within the exhibit halls at in-person events.
CONTINUED LEARNING
Beyond the in-person meetings twice a year, participate in the MAG webinar series, online learning, MAG committees, and Community of Practice (COP) efforts offered throughout the year. Want to get even more involved? Be a panelist at one of our upcoming events and share your perspective with fellow merchants.
Payments Conference Agenda
Last updated on Friday, September 13, 2024. All times are in EST
Agenda Key
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In Person
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Virtual
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Livestream
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Rebroadcast
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Merchant Only Session
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Networking Reception Sponsored By: American Express
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Registration Open
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Breakfast
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Exhibit Hall Open
AllMaking Merchants, Payments and Standards a Win-Win-Win for the Industry
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Exhibit Hall Open
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Making Merchants, Payments and Standards a Win-Win-Win for the Industry
Moderators
Steve Cole, MAG
Presenters
Oliver Manahan, EMVCo
Steve Stevens, X9
Normand Provost, Nexo
Description
The implementation of payments standards and specifications can have a profound impact on merchant operations and the ability of to stay in compliance with industry rules. Participating in the development of these standards and specifications allows merchants to influence the requirements they will ultimately have to abide by. During this session, hear from representatives of some of the standards and specifications organizations the MAG engages with to learn about what they do and why merchant participation is critical to their missions.
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Opening Keynote: Where Payments and Data Meet to Drive the Customer Experience
Moderators
John Drechny, MAG
Presenters
Jenn LaClair, Fiserv
Ann Schmitt, The Walt Disney Company
Description
Fiserv welcomes you to the MAG: the (merchant) place where dreams come true!During the keynote, Jenn LaClair, EVP, head of Merchant Solutions at Fiserv, John Drechny, CEO of MAG and Ann Schmitt, Board Chair of MAG and VP of Enterprise Consumer Payments at Disney will discuss the role of payments in delighting customers, and how data supports merchant decision making. John will also facilitate a conversation with Jenn and Ann regarding their experiences as women in payments who are passionate and committed to supporting personal and professional growth for emerging leaders in the commerce and payments industry. -
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Payments as the Foundation of the Merchant and Customer Experience
Moderators
Bryan Penny , MAG
Presenters
Colleen Taylor, American Express
Pamela Stults, Marriott International
Description
When growing a business, delivering on consumer expectations with personalized experiences, digital-first, omnichannel tools, and "direct-to-me" marketing is incredibly important. A positive payments experience – on both the customer side and merchant side -- is integral to successfully running and protecting that business. How can merchants meet customer expectations while growing, running, and protecting their businesses from a payments perspective?Join Colleen Taylor, President of Merchant Services - U.S. at American Express, and Pamela Stults, Vice President of Global Consumer Payments at Marriott International, to hear about where payments, customer loyalty, and merchant business intersect. -
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Explore the Exhibit Hall!
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there! -
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Innovation Stage: Accrue Savings
Presenters
Michael Hershfield, Accrue Savings
Description
The digital wallet has evolved tenfold since the launch of PayPal in the 90s. As major enterprises recognize the importance of branded wallets and embedded banking experiences (Starbucks Stars, Target RedCard, Apple Savings), many companies struggle to keep up with this evolution. Accrue Savings is a wallet-as-a-service platform that enables partners to quickly launch customized banking, loyalty, and payments solutions all while reaping the benefits of a branded economy. Their wallet solution stores and grows customer balances, issues instant refunds directly to wallet over bank rails, and enables pay-by-bank to lower transaction costs. As a result, Accrue turns one-time transactional shoppers into repeat buyers and partners see increased spend from wallet holders while earning interest income on balances. At a time when consumer loyalty is at an all-time low, can the digital wallet be a factor in restoring that loyalty and customer trust? -
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Innovation Stage: J.P Morgan
Presenters
Prashant Sharma, J.P. Morgan
Description
The era of endless checkout lines and a one-size-fits-all shopping experience is over. Get ready for a shopping experience so smooth, it'll feel like magic. This session dives deep into the exciting world of biometrics-powered omnichannel solutions. Imagine seamless in-store and online shopping with a simple scan of the face or palm. Age-restricted purchases made secure with trusted partner verification. Personalized recommendations for the perfect cocktail or dessert, unlocked by your unique preferences. This isn't science fiction, it's the future. Biometrics are set to revolutionize the retail industry, offering a seamless, secure, and personalized shopping experience. -
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Innovation Stage: UATP
Presenters
Lane Clements, UATP
Description
UATP has completed and continues improvements on its tech stack, including advancements in its authorization and capture payment platform, widened UATP’s acceptance through a virtual card solution, and enhancements to its product suite. Intrinsic in UATP’s innovation is its recently patented revolutionary Enhanced Intermediate Server technology that will improve the speed, efficiency, and control of processing transactions for merchants utilizing the UATP One platform. UATP continues to innovate, finding solutions to payments needs and issues, in very complex industries. Translating innovative technology improvements into revenue-generating products and opportunities builds on UATP’s strategic objectives and plans for solving payments needs for new spaces and verticals, which are integral in the MAG community. -
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Networking Lunch
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Tech
Tech Forum Kick-Off - Is Orchestration the Missing Piece in Your Payment Strategy?
Presenters
Mike Lozanoff, J.P. Morgan
Jesse Erdal, Home Depot
Eric Vescera, Inspire Brands
Aarti Bharathan, Google
Description
The payments industry is abuzz with talk of orchestration, but is it just a fad or a fundamental shift? This keynote session cuts through the hype for an unbiased analysis of the complexities of payments orchestration, exploring the reality. We will explore whether every business can truly become its own orchestrator, or is expertise critical? Join us to gain insights from industry leaders who are shedding light on how to navigate this trend that could extend beyond online payments and revolutionize in-store experiences. -
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Networking Break - Sponsored By: Bank of America
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Business
Meet your Future Shoppers
BusinessDeveloping a Comprehensive Open Banking Strategy
TechUnlocking Payment Innovation: A Deep Dive into Network Tokenization
TechOptimizing Merchant Payment Operations with AI-Driven Transformation
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Business
Meet your Future Shoppers
Presenters
Melissa Douglas, Worldpay
Description
Worldpay, in combination with Savanta, conducted global research in July 2023 on 5,000 consumers across the world to get to know their shopping habits better. Our research suggests a homogenization of shopper attitudes that means retailers need to double down on efforts to meet what increasingly seems to be the same list of high expectations. Our new research into payments personalities is a cheat sheet for retailers to get to the heart of what matters to each shopper type, and whether they should focus on loyalty, offers, flexibility of payment types, new technologies, omnichannel, and more. We explore how each shopper type feels about the economy, how open they are to new ways of shopping, and what will shape their shopping and payments decisions in the future. -
Business
Developing a Comprehensive Open Banking Strategy
Moderators
Sumner Francisco, BNY
Presenters
Ross McFerrin, Trustly
Sarah Arnio, Walmart
Description
While not a new concept, open banking is a transformative principle that is being embraced in the U.S. payments ecosystem and redefining the way consumers interact with businesses. But what is it exactly, and how can it be useful in merchant payments use cases? Are consumers adopting it, and why is this important now? Speakers in this session will explore how the new technology is transforming the consumer payments journey, and why building a strategy that incorporates open banking can promote top and bottom-line synergy for businesses while delivering a convenient and intuitive experience for consumers. -
Tech
Unlocking Payment Innovation: A Deep Dive into Network Tokenization
Presenters
Jim Judd, PayPal
Description
Join this engaging panel discussion featuring Network Tokenization experts from PayPal Braintree, Jim Judd and Sean Nierat, who will lead the conversation on the role of machine learning and experimentation in network tokenization. They will share insights into implementation of network tokens and optimization of authorization rates with PayPal Braintree. Discover firsthand how PayPal Braintree uses machine learning algorithms to streamline tokenization, enhancing security and customer experience. Explore the innovative strategies employed by top companies to integrate network tokens effectively and optimize authorization rates, providing valuable lessons for businesses across the industry. This session offers a unique opportunity to learn from the experiences of leading companies at the forefront of payments technology. -
Tech
Optimizing Merchant Payment Operations with AI-Driven Transformation
Presenters
Swapnil Mengawade, Optimus Fintech
Description
In this session, you will learn how businesses are using AI to transform their payment and financial operations, shifting from a cost center to a profit generator. Using AI, teams can:
- Detect and resolve revenue loss
- Validate credit card fees at the transaction level
- Maximize revenue and reduce churn
- Enhance operational efficiencies
- Reduce time-to-close for accounting processes
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Networking Break - Sponsored By: Bank of America
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Business
The Great Debate: Should Instant Payments be a Point-of-Sale Option?
BusinessCatch Fraudsters, Not Bad Feelings
TechBeyond the Buy Button: How AT&T and Fiserv Are Adding Value to Payment Flows
TechCustomizing the Pin Pad Experience
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Business
The Great Debate: Should Instant Payments be a Point-of-Sale Option?
Moderators
Mathieu Barthelemy, Oliver Wyman
Presenters
Rob Mau, Oliver Wyman
Reed Luhtanen, U.S Faster Payments Council
Description
Instant Payments have been around in the US for more than 7 years and continue to be a hot topic of discussion. Over that time period, the industry focus has been on person to person and B2B payments. Why haven’t we seen a major retailer offer instant payments at checkout? Join the discussion in a special Oxford Debate format where we will take sides and argue why it should or should not be a payment option at checkout.
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Business
Catch Fraudsters, Not Bad Feelings
Presenters
Keri Kramers-Dove, Visa Acceptance Solutions
Julie Ransom, Ancestry
Description
Today’s digital world makes it easy for consumers to find the information they need quickly and stay connected globally. The problem? This also includes fraudsters as they find new ways to slip under the radar and cross borders – making it crucial for both global and regional merchants alike to stay prepared. In this session, Visa Acceptance Solutions and Ancestry will share their expertise on cross-border fraud today and its impact on organizations in the fight against fraud. With the constantly evolving nature of fraud, we will explore valuable insights to implement a strategy that outsmarts fraudsters and drives revenue without sacrificing the customer experience. -
Tech
Beyond the Buy Button: How AT&T and Fiserv Are Adding Value to Payment Flows
Presenters
Brandy Wood, Fiserv
Jeff Clarke, AT&T
Description
Level 200:What really happens when a customer selects ‘Pay Now’? The age-old depiction of transaction lifecycles details funds flowing between issuers and acquirers, banks and networks, with authorizations occurring in seconds. While those core flows remain the foundation of payments, savvy merchants are beginning to view payment lifecycles through a whole new lens. By applying solutions that focus on adding efficiency to the transaction flow and leveraging real-time data to make more intelligent decisions, businesses are finding new ways to reduce costs, optimize models, and create value beyond the buy button. -
Tech
Customizing the Pin Pad Experience
Presenters
Mark Ericksen, Deloitte
Description
Level 100:PIN pad customization is a powerful tool to create positive customer experiences, which can lead to increased sales and loyalty. By tailoring the PIN Pad interface to suit the needs and preferences of different customers, businesses can offer a more personalized and engaging service. Discover how merchants make decisions and create partnerships with their PIN Pads to generate these advantages.
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Explore the Exhibit Hall!
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there! -
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Innovation Stage: Pagos
Presenters
Drew Dickelman, Pagos
Description
In this presentation, we will demonstrate how to use Pagos products to access your harmonized payments data and perform complex data analysis. Using our benchmarking service, we will showcase how to visualize your data alongside that of your industry peers, see exactly how your payments performance matches up, and identify where to focus your improvement efforts to make the biggest impact. We will also demonstrate a new set of data visuals depicting the portions of your transaction volume for which you have opportunities to lower your costs by changing your processing behavior. And speaking of costs, we will give a quick tour of our new Costs dashboard, where you can view your aggregated payments processing costs and draw actionable insights to inform strategic changes to your processing. -
Tech
Merchant Only SIG: Technology
BusinessMerchant Only SIG: Recurring/Subscription Billing
BusinessMerchant Only SIG: Petroleum/Convenience Store
BusinessMerchant Only SIG: Mass Merchant
BusinessMerchant Only SIG: Small Ticket/Restaurant
BusinessMerchant Only SIG: eCommerce
BusinessSponsors Only: Payments Pulse: Navigating Trends Through the Merchant Perspective
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Tech
Merchant Only SIG: Technology
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Business
Merchant Only SIG: Recurring/Subscription Billing
Description
The ultimate networking session! Join merchant leaders for an open discussion on industry challenges. -
Business
Merchant Only SIG: Petroleum/Convenience Store
Description
The ultimate networking session! Join merchant leaders for an open discussion on industry challenges. -
Business
Merchant Only SIG: Mass Merchant
Description
The ultimate networking session! Join merchant leaders for an open discussion on industry challenges. -
Business
Merchant Only SIG: Small Ticket/Restaurant
Description
The ultimate networking session! Come join the most highly-rated sessions of a MAG conference! These merchant-only discussion groups, led by merchant leaders, give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
Merchant Only SIG: eCommerce
Description
The ultimate networking session! Join merchant leaders for an open discussion on industry challenges. -
Business
Sponsors Only: Payments Pulse: Navigating Trends Through the Merchant Perspective
Moderators
Meg Thaxton, MAG
Presenters
Fanny Miner, Best Buy
Peter Jessiman, Wendy's
Carrie Morris, Canadian Tire
Ron Collins, CommonSpirit Health
Description
Delve into the dynamic payments landscape through the eyes of merchants in this exclusive sponsor-only session where MAG Members will offer unique perspectives on key industry trends, discussing future challenges and opportunities that await.
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Networking Reception Sponsored By: J.P. Morgan
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Registration Open
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Breakfast
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Exhibit Hall Open
AllInnovation Stage: Visa Acceptance Solutions
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Exhibit Hall Open
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Innovation Stage: Visa Acceptance Solutions
Presenters
Premkumar Alagarsamy, Visa Acceptance Solutions
Description
Ready to orchestrate a better payments strategy? Online payments are surging, and so are the number of declined authorizations. It is critical that you try to capture all possible transactions from legitimate customers. Service Orchestration’s powerful machine learning and artificial intelligence models analyze data from 200 processor and acquirer connections during processing to determine and use the authorization route most likely to approve a transaction, recommend actions to help maximize a transaction’s chance of approval, or suggest whether or not to retry. Ensuring you are maximizing transaction authorization rates can ultimately drive higher revenue and reduce friction, meaning your customers are more likely to return to make another purchase. Seamless payments experiences can also help build a positive view of your brand and foster loyalty. Getting all the instruments in your increasingly complex payments system to work in harmony can be challenging. Better insights, higher authorization rates and revenue, and better customer relationships all start with Service Orchestration.
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Innovation Stage: Paze
Presenters
Hutch Douglas, Paze
Description
Online shopping is great, until you have to go find your credit card, enter the 16-digit card number, the expiration date and the CCV. A recent Paze Pulse Report revealed that 71% of online shoppers have abandoned their online shopping cart in the last year, with added security and a complicated checkout process among the top reasons. Enter: Paze. Financial institutions and merchants are coming together to create an express checkout experience that puts an end to the false choice between convenience and privacy. Join Hutch Douglas, Paze Head of Product for a demo and to learn how Paze marries convenience with added security for an elevated checkout without compromise. -
Business
PINless Debit – The Data on Performance One Year Later
BusinessBiometrics: Love at First Sight!
TechOrchestrating Payments and Simplifying Compliance with Cloud-Based P2PE Decryption
TechContactless Payments Continued Evolution: Tap on Mobile and the EMV Contactless Kernel
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Business
PINless Debit – The Data on Performance One Year Later
Moderators
Christian Johnson, CMSPI, Smarter Payments Intelligence
Presenters
Bryce Jones, CMSPI, Smarter Payments Intelligence
Austin Taylor, Etsy
Description
Over one year ago, the Federal Reserve’s clarification that card-not-present transactions should be routable to two unaffiliated networks went into effect. Today, merchants have taken advantage of the new options available, and networks have developed new solutions to facilitate more use cases. While opportunities to route have increased for CNP merchants, limitations still exist, such as network availability and acquirer capabilities. In addition, network technologies and products may be augmenting PINless capabilities, and misunderstandings on PINless authorization rates may lead some to hesitate implementation. Hear from CMSPI and merchant clients on how their PINless routing strategy has evolved over the past year and see how the data-driven insights are saving merchants millions -
Business
Biometrics: Love at First Sight!
Moderators
Robin Reodica, Bank of America
Presenters
Vamsi Varanasi, Clearme
Luis Leonor, Bank of America
Description
In-store acceptance of digital wallets through device authentication is just the tip of the iceberg of biometrics in payments. Faster payments through palm, fingers, and face are just some of what we see today in the market. However, how else could biometrics be leveraged in payments in the future? How about beyond the checkout experience? How do we balance experience with fraud prevention? Listen and engage with Bank of America and CLEAR leaders as they discuss biometrics use cases you may see in the next 12-24 months that will change how merchants think about customer credentials, data collection, and payments security through customer authentication for an end-to-end customer biometrics journey. -
Tech
Orchestrating Payments and Simplifying Compliance with Cloud-Based P2PE Decryption
Moderators
Adam Vissing, IXOPAY, a TokenEx Company
Presenters
Jacob Burcham, IXOPAY, a TokenEx Company
Description
Level 200:In today's dynamic payments landscape, merchants juggle the need for robust security with the flexibility to choose the best POS devices and payments service providers (PSPs). This presentation explores the advantages of a cloud-based point-to-point encryption (P2PE) decryption solution for merchants, focusing on its ability to:
• Empower device freedom• Unleash PSP flexibility• Seamlessly Orchestrate Payments• Reduce PCI ScopeAttendees will hear firsthand how IXOPAY, a TokenEx Company's cloud-based P2PE decryption provides Carnival Cruise Line with unparalleled flexibility. Carnival can choose best-in-class solutions based on specific needs without being limited by pre-packaged devices and PSP pairings. -
Tech
Contactless Payments Continued Evolution: Tap on Mobile and the EMV Contactless Kernel
Presenters
Judith McGuire, Discover Global Network
Description
Level 100:Contactless payments solutions continue to evolve to meet the increasing needs of merchants and customers. Software advancements, integrations, and standards are driving new use cases and opportunities while also progressing security and ease of enablement. Tap on Mobile, for example, is gaining traction in an increasingly flexible and seamless contactless environment. This solution offers merchants of all sizes the ability to use their personal or business smart devices to accept and complete various types of contactless transactions, expediting the checkout experience and expanding the use case for contactless payments. Tap on Mobile provides a secure payments environment, easy onboarding, and quick updates for our merchant partners. Payments industry bodies like EMVCo are also making progress toward streamlining contactless kernel licensing and enablement across participating schemes through the publication of the EMVCo Contactless Kernel specifications. Join Judith McGuire, SVP, Global Products at Discover Global Network, as she discusses the benefits of Tap on Mobile and the EMVCo contactless kernel.
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Networking Break - Sponsored By: Bank of America
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Business
Chargeback Spectrum: Highlighting Gray Areas of Friendly Fraud
BusinessMastering Customer-Centric Financing
TechHow to Be Smart(er) about Card Vaulting
TechStreamlining Payment Test Automation: A Fireside Chat with Industry Experts & Merchants
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Business
Chargeback Spectrum: Highlighting Gray Areas of Friendly Fraud
Presenters
Monica Eaton, Chargebacks911
Kimberly Singleton, Worldpay
Drew Soinski, J.P. Morgan
Angela Ross, AMPF Consulting Group
Description
In the world of eCommerce and digital transactions, chargebacks have steadily deteriorated from a lifeline for consumers to a thorn in the side for merchants. Originally created to protect cardholders from fraud and malicious merchants, chargebacks are meant to be a last resort for disputing transactions. However, the rise of “friendly fraud” has muddied the waters, making it increasingly challenging for businesses to understand why their customers file chargebacks egregiously. At the heart of this issue lies the narrative of why chargeback abuse and friendly fraud occur—consumers either legitimately dispute transactions or purposefully exploit the system. Recent research by Chargebacks911 seeks to illuminate these gray areas, shedding light on the multifaceted motivations behind consumer chargebacks and providing valuable insights for merchants grappling with the challenges of understanding their customers and resolving disputes. This panel will offer valuable guidance for merchants navigating the complexities of the modern payments ecosystem, fostering a more equal and transparent environment for both consumers and businesses alike. -
Business
Mastering Customer-Centric Financing
Moderators
Josh Pynn, MAG
Presenters
Boomer Muth, Koalafi
Andrea Butsch, HP
Description
Evolve your approach to consumer financing through the lens of customer-centricity. Join us to explore the latest strategies, technologies, and insights to deliver a compelling financing experience. Uncover innovative methods to boost acquisition, conversion, and retention rates to drive sustainable impact. -
Tech
How to Be Smart(er) about Card Vaulting
Presenters
Jeff Hallenbeck, Forter
Description
Level 100:Chances are, you are familiar with the benefits of using tokenization for card vaulting—increased security, higher authorization rates, lower interchange fees, and an improved customer experience. However, the approach you take in deploying your card vaulting strategy plays a crucial role in your ability to capture these advantages and unlock additional revenue while keeping costs in check. In this session, we will delve into essential factors to consider when implementing and managing a card vaulting strategy and discuss how to harness smart modeling and AI to stay up-to-date with issuer preferences, leverage the most optimal credential, and maximize business value. -
Tech
Streamlining Payment Test Automation: A Fireside Chat with Industry Experts & Merchants
Presenters
Itai Sela, PaytestLab
Paul Kaye, IntelliQA
Russell Dodd, Wawa
Robert Monzo, Wawa
Description
Level 200:Join us for an insightful session as we delve into real-world applications of payment test automation. Discover key strategies, lessons learned, and practical insights to streamline your testing processes and enhance efficiency.
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Networking Break - Sponsored By: Bank of America
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Business
The Three A’s in Action: Boosting Your Solution Strategy Through Optimized Authentication
BusinessTap to What? The Next Generation of Payment Acceptance Tech is Here
TechAuthorization Retries: Uncovering the Variables
TechSoftPOS: The Future of Payments is Here!
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Business
The Three A’s in Action: Boosting Your Solution Strategy Through Optimized Authentication
Moderators
Kevin Crockett, Visa Acceptance Solutions
Presenters
Vik Westermann, PayPal
Greg Andrews, Entertainment Benefits Group
Description
In today's digital landscape, enhancing authentication, boosting authorization, and increasing approvals are crucial for optimizing business operations. It's not just about protecting your business, but also about enhancing user experiences, streamlining processes, and ultimately, driving growth. By strategically implementing these three pillars and building a bespoke solution strategy, merchants can create a seamless user experience without exposing their business to fraud risk. -
Business
Tap to What? The Next Generation of Payment Acceptance Tech is Here
Presenters
Jordan Reynolds, U.S. Bank Payment Solutions
Najeem Dayisi, Delta Airlines
Description
Imagine you are on a flight and you order a glass of wine and a sandwich. The flight attendant pulls out a mobile phone to take your payment and in seconds the transaction is complete. With this scenario, taking payment by mobile phone allows the airline to receive secure, frictionless payments from travelers with software embedded directly into a preinstalled mobile app. It is no longer necessary for flight attendants to use a clunky card reader or dongle to accept payments. This payment experience can be a reality and its use cases can be extended well beyond just the airline industry. Join us to learn how. -
Tech
Authorization Retries: Uncovering the Variables
Presenters
Jason Harding, Worldpay
Description
Level 100:This session will focus on the strategies used when building an effective payments retry approach for declined payments to deliver a seamless shopper experience and maximize revenue. Join this session if you are interested in collaborating with your peers on the challenges of building an effective approach and how to keep current with the evolving environment. We will review the fundamentals of payments declines and identify areas of opportunity to retry your payments to avoid losing your customers. We will focus on various ways to mitigate these declines, evaluate different tools and concepts available in the industry, and analyze their effectiveness. -
Tech
SoftPOS: The Future of Payments is Here!
Presenters
Jason Stanchfield, Ingenico
Description
Level 200:This interactive session dives deep into:
• The Cutting Edge of SoftPOS: Discover the latest advancements and how they are transforming the payments landscape.• NFC for Everyone: Learn how any NFC-enabled device can become a secure payments terminal.• Trends and Use Cases: Explore emerging trends, market dynamics, and how SoftPOS is disrupting various industries.• Unlocking Potential: Experts will discuss the opportunities and challenges of SoftPOS adoption.• Growth and Experience: Discover practical strategies to leverage SoftPOS for business growth and enhanced customer experiences.This session empowers you to make informed decisions and leverage the power of SoftPOS to propel your business forward!
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Networking Break - Sponsored By: Bank of America
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Business
Navigating the Future of Alternative Payments: Strategies, Challenges, and Innovations in an Evolving Market
TechThe Virtues of Unbiased Payment Orchestration
TechThe Power of Data Sharing
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Business
Navigating the Future of Alternative Payments: Strategies, Challenges, and Innovations in an Evolving Market
Presenters
Paul Paradis, Sezzle
Ken Grogan, Wakefern
Josh Mueller, Best Buy
Eddie Alberty, Shop.com/Market America
Description
In today's rapidly changing retail landscape, merchants face many dynamic challenges such as fluctuating store traffic, increasing customer financial stress, and the growing popularity of buy online, pick up in-store models. This panel discussion will delve into how retailers can effectively meet consumers wherever they shop, whether online or in-store.Join industry experts and spokespeople from Shop.com, Sezzle, Wakefern, Shop.com/Market America, and Best Buy as they discuss the latest trends in omnichannel payments strategies, including interchange, rate changes for VISA and Mastercard, and the future of payments. Hear firsthand how these changes are impacting store operations and online sales. We will also explore what's on the horizon for retail from multiple industry perspectives, examining innovative strategies merchants are employing to stay ahead. Attendees will gain valuable insights into how to adapt to the ever-evolving retail environment and drive success in their businesses. -
Tech
The Virtues of Unbiased Payment Orchestration
Presenters
Jeff Lambert, VGS
Ron Collins, CommonSpirit Health
Description
Join VGS’s Jeff Lambert and CommonSpirit Health’s Ron Collins for an honest, real-world dialogue on the challenges of orchestrating payments across complex, layered infrastructures. This fireside chat will go beyond theoretical discussion to address real-life challenges and experienced solutions for successful payment orchestration.
Ron will share his experience orchestrating payments for an organization that oversees multiple hospitals, hospital groups, and health networks, each with its own unique set of technologies and processors - Jeff will share his experience from many years working with large merchant payment stacks, illustrating the technical challenges and solutions for streamlining complex payment realities such as this.
Expect an unbiased, unfiltered conversation between a sponsor and a merchant as they problem-solve how to navigate a complex payment infrastructure. This session offers a rare opportunity to witness a candid debate on payment orchestration that you won’t want to miss.
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Tech
The Power of Data Sharing
Presenters
Jaime Goodman, Mastercard
Stuart Dwyer, Microsoft
Description
Level 100:Explore the pivotal role of data sharing between merchants and issuers in enhancing approval rates and combating various fraud vectors, such as first-party fraud. Gain insights into innovative strategies that foster collaboration and trust, leading to a more secure and efficient payments ecosystem.
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Networking Lunch
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All
Explore the Exhibit Hall!
AllInnovation Stage: Plaid
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All
Explore the Exhibit Hall!
Description
Whether it is for a mid-day pick-me-up of snacks and beverages or competing in the Exhibitor Quest for a chance to win great prizes, you will definitely want to spend time in our conference Exhibit Hall. This is the best opportunity to network with providers and find the solutions your teams need. See you there! -
All
Innovation Stage: Plaid
Presenters
Ashley Cornall, Plaid
Description
Come see fast, easy, and high-converting pay-by-bank powered by the most trusted network in digital finance. Plaid will demonstrate its new pay-by-bank experience and show how merchants can lower payments costs by as much as 40% with guaranteed payments options and advanced risk management.
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Innovation Stage: Vindicia
Presenters
Rima Khoury, Vindicia
Description
For subscription businesses, payments failure is not an option. By harnessing the power of AI and machine learning, enterprises are able to automatically recapture failed transactions and resolve involuntary churn to increase revenue and customer retention for long-term growth. -
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Click Here to Subscribe: How Merchants are Leveraging Recurring Payments
Presenters
Ashley Arce, J.P Morgan
Damien Marusa, NBC Universal
Julie Mingus, Cinemark
Description
While subscriptions have been around for decades, the past 10 years have seen a proliferation of payments plans from streaming entertainment to membership clubs, and even specialty apps. In this session, you will hear from merchants and providers on how leveraging subscriptions can yield immense value for your business. What do recurring payments do to your customer relationships? How secure do you need to be in the short and long term? Do they cost you more than single purchases? These questions and more are all things every merchant could, and should, be asking before implementing a subscription plan for their business. Learn from both the veterans and new players in subscriptions about the opportunities and challenges around setting up recurring revenue. -
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Check your Balances: How Financial Inclusion is Defining a Generation
Moderators
Josh Pynn, MAG
Presenters
Meidad Sharon, Chargeafter
Nate Roe, Progressive Leasing
Jai Holtz, Best Buy
Jay Waters, Lowe's
Description
It doesn't take much to see that both Gen Z and even Gen Alpha consumers are struggling in the current economic environment. These consumers are more averse to credit, can struggle to find discretionary income, and millions of them have difficult or nonexistent relationships with the legacy banking industry that we are all familiar with. That said, they are still consumers to cater to as they will be the purchasers of tomorrow, and it is important for merchants to get creative in meeting these customers where they are. In this session, hear about the various ways merchants can leverage financial inclusion products and experts’ ideas about what the future will look like. Learn how financing and digital payments can create stronger loyalty with the youngest generation of consumers and leave with actionable intel about what your business could implement to serve every person who comes through your door. -
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Payments Intelligence – The Path to Progress and Profit
Moderators
Doriel Abrahams, Forter
Presenters
Cleber Martins, ACI Worldwide
Roenen Ben-Ami, Justt.ai
Jordan Harris, iHerb
Description
AI isn’t a buzzword anymore, but a powerful tool that when leveraging data across the payments ecosystem can generate accurate signals and recommendations to combat threats, understand emerging trends, and increase revenue. Merchants need to quickly transform to harness AI if they want to outpace competition and defend against AI-accelerated threats. As merchants implement AI, they should remember that AI’s true potential lies in enhancing human performance. In this session, you will learn how:
• Empowering your ecosystem with data across the payments value chain guides your digital identity strategies and combats the many faces of fraud.• Data is orchestrated at different stages of the continuum – with a rising need for synchronicity among advanced AI models.• To mitigate biases, ensuring a human is involved builds incremental revenue, and establishes trust and confidence with your customers. -
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Networking Reception Sponsored By: Fiserv & Signifyd
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All
Registration Open
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Breakfast
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Business
SIG: Small Ticket/Restaurant
BusinessSIG: Recurring/Subscription Billing
BusinessSIG: Mass Merchant
BusinessSIG: Petroleum/Convenience Store
BusinessSIG: eCommerce
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Business
SIG: Small Ticket/Restaurant
Description
The ultimate networking session! Come join the most highly rated sessions of a MAG conference - these merchant-only discussion groups - led by merchant leaders - give you an opportunity in a no-pressure environment for an open and honest chat with your peers about what keeps you up at night. -
Business
SIG: Recurring/Subscription Billing
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Business
SIG: Mass Merchant
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Business
SIG: Petroleum/Convenience Store
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Business
SIG: eCommerce
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Networking Break - Sponsored By: Bank of America
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Annual Member Meeting
Presenters
John Drechny, MAG
Ann Schmitt, The Walt Disney Company
Joe Vasterling, Best Buy
Beth Provenzano, MAG
Bryan Penny, MAG
Chris Storbeck, MAG
Description
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The Power of Truth
Moderators
Beth Provenzano, MAG
Presenters
John Drechny, MAG
Jeff Shinder, Constantine Cannon
Mike Cook, Walmart
Kathy Hanna, The Kroger Co.
Description
Over the last decade, merchants have moved from being complacent to leading drivers in the payments space, but this did not happen without the effort of several people in the industry taking bold steps to initiate the change. Whether it was the original lawsuit claiming Visa and Mastercard used their power in the credit market to force their way into the debit space or decisions to stop accepting certain networks these merchants and partners started to forge a different role for our community. In this session, MAG Senior Vice President, Public Affairs, Events and Education, Beth Provenzano, will moderate a discussion with Walmart Senior Vice President, Assistant Treasurer, Mike Cook, Constantine Cannon Partner, Jeff Shinder, Kroger Vice President, Payments Acceptance and Services and MAG Board Member, Kathy Hanna, and MAG CEO, John Drechny, on how they helped reshape the role merchants play in the payments landscape and why a new wave of merchant advocates must step forward. -
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Voice of the Merchant 2024 Study
Presenters
Rick Oxenhandler, Oliver Wyman
Description
In the latest Voice of the Merchant study, conducted in partnership with Oliver Wyman, respondents share insights into how they are transforming their payments ecosystems to meet customers' ever-evolving shopping expectations. In addition to expanding on the key areas from the 2023 study, we will also discuss additional perspectives on topics including indirect costs, new technologies, loyalty, omni-channel, and multi-acquirer strategies. This is a must-attend session for those interested in benchmarking their strategy against their industry peers! -
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Break: Boxed Lunches
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Issues of Importance: Prioritizing Payments Policy
Moderators
Beth Provenzano, MAG
Presenters
David Chiappetta, Perkins Coie LLP
Christine Pollack, FMI
Dylan Jeon, National Retail Federation
Description
With a number of pressing payments issues under consideration by Congress, regulators, and the courts, merchants should take note of the latest news in payments policy. Panelists will share their thoughts on recent developments in landmark litigation, legislative proposals, and regulatory changes impacting the payments ecosystem and its stakeholders. They will also explain why getting involved matters and how merchants can take action. -
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Collaboration and COPS and SIGS, Oh my!
Moderators
Kelly Andrus, MAG
Presenters
Erica Humiston, H-E-B
Monica Gullickson, Best Buy
Lisa Brady, Enterprise
Description
Merchants who participate in the various Collaboration Pillar forums will share how we are amplifying the merchants' voice within the payments ecosystem to achieve results.
JOIN THE CONVERSATION
#MAGPAYMENTSCONFERENCEAgenda Key
Merchant Only Session
Conference Sponsors and Exhibitors
Sponsorship Value
As a MAG exhibitor and/or Conference sponsor, merchants will:
- Recognize your company brand, products, and services
- See you as a supporter and partner in the payments community
- View your company as a relevant solution to current or future payments needs
REMINDER: You must be a current MAG Annual Sponsor in good standing to be a MAG Payments Conference and/or Tech Forum sponsor. View the MAG Annual Sponsor Listing here.
Speakers
Thank you for being a valued MAG partner and agreeing to share your expertise and insights with our conference attendees.
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MAG Payments Conference 2024 Sponsors
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ANNUAL SPONSORSHIP OPPORTUNITIES
Learn MoreSession Recordings
Select sessions are now available on the MAG Learning Center*
* Log in to the MAG Learning Center using your MAG login credentials to view presentations. Please contact the MAG if you need assistance with your credentials.
Please note, access to recordings is based on your MAG account membership and/or sponsorship type.
SIG Reports
SIG documents are proprietary and confidential.
These documents are for the MAG members only and must not be circulated outside of the MAG Membership.
(Login Required)
SIG Notes now available on the MAG Learning Center.
eCommerce
Mass Merchant
Petroleum/Convenience
Recurring/Subscription Billing
Small Ticket/Restaurant
Technology