Europe
Welcome
Thank you for attending MAG Payments Summit London 24
The MAG Payments Summit brought together key stakeholders in the payments ecosystem and focused on the latest in payments technology. Thank you for joining us for a dynamic lineup of speakers, discussions on the latest payments industry topics, and robust engagement opportunities.
MAG conferences offer a unique experience, attracting payments professionals as well as those with organizational responsibilities that include payments and related matters.
- Merchant-Only sessions
- Small Group Discussions around initiatives that directly affect your interests within the payments sector.
- Timely educational sessions and networking opportunities in an intimate setting.
REGISTRATION ROSTER
DOWNLOAD LISTMAG Payments Summit - London 24 Agenda
Agenda subject to change.
Last updated on Wednesday, October 30, 2024. All times are in BST
Agenda Key
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In Person
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Virtual
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Livestream
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Rebroadcast
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Merchant Only Session
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Europe
Unreasonable Customer Experience: When the Finest of Details Make the Greatest Impact
Speakers
Scott Buchanan & Galit Shani-Michel, Forter
Melania Bellesini & Tom Miller, The Fat Duck
Description
As professionals, we strive for perfection, but outstanding outcomes are rarely realised in a moment; they result from constantly anticipating and exceeding every customer’s expectation. In this unique session, we will be joined by Heston Blumenthal's Head Sommelier, Melania Bellesini, and Customer Experience Manager, Tom Miller from the 3* Michelin Restaurant "The Fat Duck".Both Melania and Tom work closely with Heston, embodying his imagination, artistry, and incredible level of attention to the finest details, and will share how customer experience is mastered with every meal served.Join us on this delicious cross-industry journey and discover how payments can take inspiration from one of the world’s finest restaurateurs. -
Europe
Networking Reception - Sponsored By: Forter
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Europe
Registration Open
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Europe
Breakfast & Exhibit Hours
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Opening Keynote: Decision Making Under Pressure in Financial Services - A CEO's Perspective
Speakers
Joe Garner, Nationwide Building Society
Description
Joe Garner has run Nationwide Building Society, BT's Openreach division, and HSBC UK. In this session, he will explore the challenges of making decisions as a CEO in financial services in general and payments in particular. In an interactive session, he will explore how we decide what is right and share some insights and learnings from his time as a CEO. As the author of the recent Future of Payments review, Joe will also refer to the state and outlook of the payments ecosystem.
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Europe
Cross-Border Payments in Africa, Asia, and Latin America: Building a Frictionless, Localised Experience
Speakers
Agustin Botta, dLocal
Description
Cross-border payments are a critical aspect of economic activity. This session focuses on the unique challenges and opportunities associated with global transactions and business in markets characterized by fragmented payments landscapes and diverse regulatory ecosystems. In this session, three markets will be in focus: Brazil, Kenya, and Southeast Asia.Agustin expands on the complexities of the differing regulatory environments, the impact economic conditions can have on global operations, and the difference local-to-local and cross-border payments can make. Understanding local payment behavior, preferences, and needs is critical when designing a frictionless, cross-border checkout for emerging market consumers. -
Europe
Break & Exhibit Time
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Europe
How Artificial Intelligence Will Shape the Future of Payments
Speakers
Simon Vallis, Kount
Alex Forbes, Warner Bros.
Description
Did you know that artificial intelligence (AI) can recognize fraud trends and patterns invisible to the human eye? It’s true.Without AI, you could be missing out on incredible insights — such as campaign performance metrics, conversion data, and consumer buying trends. We believe every merchant should have access to this data.Find out more by joining Kount for a lively discussion about the insights you can gain from using AI to analyze your payments data.
- Understand how AI discovers trends and patterns humans often miss- Learn how to get actionable insights from your own payments data- Uncover new ways to secure revenue -
Europe
Learnings from Building and Operating a Global Payments Platform
Speakers
Sheetal Lalwani, Juspay
Description
As the global economy becomes increasingly digitized, payments have emerged as a cornerstone for any digital business. However, scaling this critical infrastructure can be challenging for businesses as they grow. These challenges include addressing payments diversity, minimizing payments downtimes, streamlining PSP integrations, reducing fraud, boosting revenue, managing payments operations across the organization, and improving the overall payments experience.For over twelve years, Juspay has been at the forefront of solving these payments challenges for its 500+ enterprise merchants in India, processing more than 125 Million transactions per day. We have brought our learnings of the past decade to address these challenges on a global scale - with our open-source, community-driven payments platform – Hyperswitch.Our experience with Hyperswitch has proven that a payments platform that aims to solve all the challenges merchants face must be built with reliability, scalability, and trustability. Join us as we discuss how any business can take payments on firsthand and set up a reliable end-to-end payments platform. -
Europe
Networking Lunch
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Europe
What's Top of Mind for Global Merchant in 2024
Speakers
Kevin Baker, Bank of America
Belinda Mackey, CyberSource
Stefano Perin, Luxottica
Description
Setting priorities as a payments manager can be increasingly difficult as the complexities of optimization grow. With so many questions and few answers to them, retailers are prioritizing payments strategy more and more.
In this session, you will hear from a large global retailer about what their priorities are regarding their payments acceptance in 2024, and why their roadmap lays the paths it does. You will come out knowing how to analyze your business and establish your strategy effectively in a complex payments ecosystem.
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Europe
Why Your Acceptance Rate Matters to Your Business
Speakers
Louis Taupin, Checkout.com
Description
The online checkout button has become a 24/7 staple in our daily lives, and the moment of clicking it is crucial. The entire payment process must be flawless for a successful transaction, as the line between success and missed opportunities is razor-thin. A wrongly declined payment leads to 45% of users abandoning their carts and seeking alternatives, risking loss of sales and loyalty.Businesses must gain a clear understanding of their payments performance to mitigate risks and enhance their revenue. In this session, we shine a spotlight on Acceptance Rates, the key payments performance metric. We will explore how these rates are calculated and guide you in tailoring calculations to align with your specific business requirements. -
Europe
Break & Exhibit Time
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Europe
The Future of Payments & Fraud
Presenters
David Capezza , Visa
Description
This session will provide a view from the top on fraud trends, how AI is changing everything from more sophisticated forms of fraud to consumer expectations, and how Visa can help you tackle the new changes. David Capezza will discuss the future of payments and fraud and will deep dive into how AI and innovation are resulting in evolving threats to the payments ecosystem, as well as the solutions that the seller-side can use to combat the evolving threat. -
Europe
Swipe, Tap, Enjoy: How Digital Payments are Simplifying the Art of Having Fun
Panel
Peter O'Halloran, Carat from Fiserv
James Robson, Travelopia
Description
Digital payments are a revolutionary force in the entertainment and leisure sectors, propelling businesses and consumers into a new era of seamless transactions and heightened satisfaction expectations. The current market trajectory shows a definitive pivot towards cashless and mobile-centric solutions, underpinned by the collective consumer demand for swiftness and simplicity. This shift is reshaping consumer experiences, offering secure and near-instantaneous transactions across various industries. While businesses reap benefits such as superior payments flows and insightful data analytics, concerns over security and privacy are met with robust technological advancements in fraud prevention and data protection. Join us as we discuss how the digital payments landscape continues to adapt, driven forward by emerging consumer generations' preferences and technological aptitude, pointing towards a future where digital payment systems will be ubiquitous and integral. -
Europe
Networking Reception - Hosted By: MAG
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Europe
Registration Open
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Europe
Breakfast & Exhibit Hours
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Europe
Navigating the Future of Work in Today’s Multi-Generational Workforce.
Speakers
Ruma Chakraborty, Elavon
Sumitha Fernandez Musoles, PWC
Alla Gancz, EY
Patricia Brolly, J.P. Morgan
Ronel David, HSBC
Description
Today’s workplace is more innovative and dynamic than ever. The impact of our post-COVID world is here to stay, spurring a new era of growth, innovation, flexibility, and ways of thinking. We are facing a multitude of thrilling yet intricate challenges ranging from harnessing new technologies like generative AI and collaboration tools that enhance our skills and boost business results, to guiding professional growth for younger cohorts in remote or hybrid work settings, to dismantling gender barriers and fostering confidence for handling challenging discussions. In this session, we tackle some of today’s most pressing trends with a lens on how to engage each generation in a way that suits their needs to support a thriving and modernizing workforce.
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Europe
Beyond Omnichannel: What B2B Buyers Really Want
Speakers
Allen Bonde, TreviPay
Description
Many merchants are targeting corporate buyers to fuel their growth, yet boosting sales and loyalty depends on giving B2B buyers what they both want and need. This starts with a consumer-like omnichannel experience while supporting preferred payments methods, invoicing, integration with Enterprise Resource Planning Software (ERPs), and even spend controls or other customizations. In this session, you will hear unique insights from research conducted by Murphy Research on behalf of TreviPay and practical tips to fully leverage the value of B2B payments.
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Europe
Break & Exhibit Time
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Europe
Profitable Growth is Harder Than Ever! Trends in Payments Costs for European and UK Retailers
Speakers
Jordan Copple, CMSPI
Christian Johnson, CMSPI
Description
Since 2015, the cost of card acceptance has continued to rise for European and U.K. retailers. Today, card fees are estimated to be at their highest average rate since the passage of the Interchange Fee Regulation. With rising unregulated cross-border spending and increases in cross-border fees, retailers are seeing costs rise exponentially. As the drumbeat of scheme fee increases continues, European and U.K. retailers may soon be (or already are) paying more in scheme fees than interchange. While local acquiring and routing can mitigate these increases, access to and utilization of these services has become more complex, with the introduction of new technologies and alternative payments methods.Join this session to dive deep into the latest card fee increases facing Europe and U.K. retailers this year, examine case studies on merchant impacts, and review some of the tools retailers use to keep their costs low. -
Europe
The Future is Frictionless
Moderators
John Drechny, MAG
Speakers
Nik Quinn, J.P Morgan
Description
In an ever-evolving digital landscape, businesses are revolutionising payments processes to streamline customer experiences and bolster security measures. Join J.P. Morgan and pioneering merchants, as we delve into the transformative fusion of payments functionality and cutting-edge technology. Discover how this synergy empowers businesses with unprecedented control over payments capabilities, enhances visibility, and ensures availability in today's hyper-connected world. Uncover actionable insights on leveraging these advancements to enrich the eCommerce journey for customers while effectively combating fraud at scale. Explore the dynamic intersection of payments and technology and learn how it's reshaping the future of eCommerce.
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Europe
Networking Lunch
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Europe
Unleashing Payment Orchestration: The Key to Scalability and Flexibility in Modern Transactions
Speakers
Tony Hammond, FreedomPay
Description
In today's fast-paced digital environment, businesses grapple with numerous payments methods, providers, and regulations, highlighting the limitations of traditional payments systems. However, payments orchestration emerges as a transformative solution, tackling the complexities of modern payments while offering scalability and flexibility.
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Europe
Developing a Comprehensive Payments Strategy: Gearing for Sustained Success
Speakers
Tim de Vries, Oliver Wyman
Rob Mau, Oliver Wyman
Description
The future of shopping is being defined by merchants providing an integrated and streamlined payments experience to their customers. Gone are the days when payments was viewed simply as a cost of doing business. Instead, payments (and related financial services) has transformed significantly in recent years to become a critical enabler of merchants’ businesses and a key driver of customer loyalty and revenue growth.So, how can merchants make payments work for them and their customers most efficiently to optimize payments costs, increase payments and FS revenues, and enhance loyalty? What approaches have successful merchants taken in this regard? In this session, we will share frameworks and best practices to distill the key components of a payments strategy and how merchants can organize for long-term success. -
Europe
What is New in Revenue Generation from Payments Optimisation?
Speakers
Turkuler Colakoglu, Mastercard
Description
"Payments Optimization" means something more complex and varied every year. Today, it includes outlining a strategy, building a technology stack, optimizing your fraud mitigation and approval decisioning, creating a valuable customer experience, and managing the costs therein of all the above.Join Mastercard in this session as they discuss what 2024 is bringing to the equation, and their learnings on what best-in-class operations and strategy look like for global payments teams. -
Europe
Break & Exhibit Time
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Europe
Exploring Careers in Payments
Moderators
Dwayne Gefferie, Gefferie Group
Speakers
Shany Malbin, Fiverr
Drew Soinski, J.P. Morgan
Pamela Cronin, Insparx
Cyril Bouniol, American Express
Description
Join our panel of industry experts as they discuss the dynamic world of payments by exploring the unique experiences and insights gained over decades in the payments industry, from the evolution of payments systems to the latest innovations to fintech disruptors to traditional banking to being merchants. Discover the diverse career opportunities, emerging trends, and key skills needed to excel in this rapidly evolving sector. -
Europe
Giving Voice to Merchants
Moderators
Paul Rodgers, Vendorcom
Presenters
Marc Cregan, Flutter
Paul Bolton, easyJet
Joanne Greenberg, BP
Rema Rao, Uber
Description
We are seeing more enlightened government representatives, regulators, standards bodies, and solutions providers increasingly recognising the need to engage more widely, and earlier, with the merchant community. Unfortunately, we are only seeing a weak and piecemeal response from merchants and their trade bodies. This strictly merchant-only session will look at how we can rally the merchant voice around the many current and emerging payments challenges and opportunities and really make an impact on the future landscape.
Agenda Key
Merchant Only Session
Photo Gallery
Conference Sponsors and Exhibitors
Sponsorship Value
As a MAG exhibitor and/or Conference sponsor, merchants will:
- Recognize your company brand, products, and services
- See you as a supporter and partner in the payments community
- View your company as a relevant solution to current or future payments needs
REMINDER: You must be a current MAG Europe Annual Sponsor in good standing to be a MAG Payments Summit sponsor. View the MAG Europe Annual Sponsor Listing here.
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Thank you for being a valued MAG partner and agreeing to share your expertise and insights with our summit attendees.
